Aim: This thought provoking and well received course has been designed and developed by The Disability Resource Centre and aims to give delegates an introduction to and understanding of a range of different disabilities. It will also cover attitudes to, and the legal requirements around service provision for people with disabilities.

Who should attend? The course is suitable for those working in small, medium and large sized organisations, in both the public, private and voluntary sectors. It is especially suited to anyone who has direct or indirect contact with members of the public, professionals involved in the built environment or those responsible for recruitment, development of policies and implementation of procedures.

For example, this training would suit taxi drivers and other first line transport staff as workers in the travel industry etc.

Outcomes: By the end of this course, participants should be better able to understand:

• the physical and attitudinal barriers faced by people with disabilities
• how to communicate appropriately with people with different disabilities
• appropriate use of language and facts around different disabilities
• the legal approach to disability employment and service delivery

Trainers: The course is delivered by a variety of in-house trainers, all of who are disabled.

Content will include:

• Welcome and Introductions
• Initial thoughts on disability, definitions, attitudes and understandings
• The Law and Disability Equality Duties
• Experiential Learning session
• Disability Etiquette and Word Association
• Reflection

Methods: The course is interactive and includes a mix of presentation methods, individual and group exercises, as well as experiential learning.

For more information please contact The Disability Resource Centre on 01582 470900