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Free training to learn about and develop the skills of a Personal Assistant within care


Since 2017 the Care Academy has helped many people improve their skills and knowledge of the care sector and raise the overall level of service provided. The Care Academy also helps improve the relationship and understanding between the Personal Assistant (PA) and the person they care for.

Training is available for:

  • Personal Assistants (PAs) already employed by someone to provide their care, will be able to develop their existing care skills and work through the workshops that underpin the knowledge of the Care Certificate
  • People who want to become a Personal Assistant and find paid work from our current job listings
  • Someone who hire’s a Personal Assistant for their care. Learn about the role and responsibilities of a Personal Assistant, how they can support your needs, and what it means to be an employer

Free care training available until March 2024

See below our current training schedule. It is available to paid Personal Assistants, the people they care for (Individual Employers), and anyone who is unpaid and is providing personalised care to someone in their own home. All workshops will be based on the Care Certificate modules by Skills for Care.
Workshops are every Monday at all venues and start from Monday 23rd October 2023. Pick and choose the training options that suit you best.


  • Trinity Community Centre, 3 Trinity Road, Luton, LU3 1TR
  • YMCA, 1 North Sixth Street, Milton Keynes, MK9 2NR

Times: (Two workshops available each day)

  • Morning workshop – 9:30am to 12:30pm
  • Afternoon workshop – 1:30pm to 4:30pm

Some workshops will be available online as well as face to face. Contact our team to find out more information and what specific workshops are happening each day.

Fill in the form below to register your interest and a member of our team will contact you to discuss further.

Alternatively, you can call us on 01582 470900 or email us.

Free 20GB SIM cards from Vodaphone

Photo credit: Alexander Viner

Earn a free Vodafone SIM loaded with free data, calls and text

If you complete a minimum of 6 workshops and workbooks, then you will qualify for a free Vodafone SIM card. It will come loaded with 20GB of data and unlimited calls and texts free of charge for 6 months.

Complete our training online at your convenience

If you would like to sign up today and work through our free online courses in your own time, then just complete these simple steps:

  • Click the link to the workshop you would like to complete, see below
  • Fill in your details
  • Continue to course
  • Work through each section and start your learning

Work at your own pace. Save your progress as you go along and come back to it when you are ready.

Our most popular short online courses…

Simply click the links (or the photos) to get started, for free:

Dementia awareness

This course includes: Facts about dementia, warning signs, reducing the risk, early intervention, diagnosis, treatments and legislation for people with dementia.

Mental health awareness

This course includes: Common mental health problems, providing support, early detection and diagnosis, promoting positive attitudes, legislation, mental capacity, giving consent and an online tool to help assess mental health.

Safeguarding adults

This course includes: The principles of safeguarding adults, your responsibilities as a care worker, types of abuse and neglect, signs and indicators, protecting adults from abuse and neglect, Safeguarding Adults Reviews (SARs), promoting dignity and rights, person-centred care, multi-agency working, spotting signs of abuse or neglect and legislation.

Infection prevention and control

This course includes: Chain of infection, contamination, clothing, personal hygiene, good hand habits, Personal Protective Equipment (PPE), safe handling of waste and safe disposal of sharps.

Working in a person-centred way

This course includes: Person-centred values, working in a person-centred way, life history, wishes, preferences and needs, planning for the future, wellbeing, minimising discomfort and distress and maintaining identity and self-esteem.

Duty of care

This course includes: The importance of duty of care, passing on concerns, complaints, incidents, errors and near misses, legislation, managing conflict and coping with difficult situations.

Privacy and dignity

This course includes: Privacy and dignity in social care, making choices, mental Capacity Act 2005, risk assessment, supporting active participation and self care.

Read what we cover in all our Care Academy courses

Modules shown with an asterisk (*) support the underpinning knowledge required to achieve the Care Certificate.

Mental health awareness*

This introductory workshop will improve your knowledge and help you understand the needs and experiences of people with mental health conditions. You will understand the importance of promoting positive health and wellbeing and explore any adjustments required.

Dementia awareness*

This course will help you to raise awareness of the needs and experiences of people with dementia, and how to best support them.

Emergency first aid*

Our accredited First Aid course will give you practical basic life support training that meets the UK Resuscitation Council guidelines.

Health and safety*

This course will help you to understand your responsibilities relating to health and safety in a work setting. You will learn about policies and procedures, accidents and illness, risk assessments, moving and assisting safely, medication, hazardous substances, fire safety and stress.

Handling information*

This course will help you to understand best practice and legislations regarding the recording, storing and sharing of secure information.

Safeguarding adults*

This course will help you to develop an understanding of safeguarding adults and the key principles. You will explore how to reduce the likelihood of abuse and how to respond to suspected or disclosed abuse.

Infection, prevention and control*

In this course we will explore the main ways an infection can enter the body and discuss effective hygiene. We will look at common types of personal protective clothing, equipment and procedures. You will be able to explain the principles of safe handling of linen and clinical waste.

Understand your role*

This course will support you to understand your role within the health and social care sector. You will provide evidence of understanding your role and work in ways that have been agreed between you and the person you care for. You will also understand working relationships and how to work with others.

Personal development*

An interactive course designed to support you develop a personal development plan. You will develop your personal knowledge, skills and understanding of continuous professional development.

Duty of care*

Learn how duty of care contributes to safe practice. Understand the support available for addressing dilemmas that may arise including comments, complaints, incidents, errors and near misses.

Equality and diversity*

Raise awareness of equality and diversity and the importance of working in an inclusive way.

Fluids and nutrition*

This workshop covers how people receiving care must have adequate nutrition and hydration, and how we can support them with that. This will help them to sustain life and good health and reduce the risks of malnutrition and dehydration. We will also discuss how people’s preferences and religious and cultural backgrounds, must be considered when providing food and drink.

Communication skills*

We will review the most important aspects of communication, and the varying methods of communication that you can use. We will consider non-verbal communication where people have difficulties communicating, for example if they’re living with dementia or a learning disability.

Privacy and dignity*

Learn about how you should always provide personalised care and support and put the individual at the centre of their care. An important part of this is enabling them to be as independent as possible by respecting their privacy and dignity.

Working in a person-centred way*

We will discuss the values which are important to a Personal Assistant for working in health and social care. We will assess how this can differ based on an individual’s life experience, considering factors such as childhood, environment, culture, religion and relationships.

Email us to book your space on our free courses


Free courses for people who employ carers and PAs

See below our list of carefully designed training modules for individual employers of carers and Personal Assistants:

  • Employers support group
  • Direct Payment awareness
  • Pensions
  • Paying Staff
  • Data protection
  • Holidays and pay
  • Being an employer

All sessions will be delivered online via Microsoft Teams.

If you would like to start your training, contact us today and we can sign you up immediately.

Phone: 01582 470 900


We will contact you as soon as possible to discuss your eligibility, and to ensure you are enquiring for the correct programme for your needs.                    

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Mayfield Road centres closed until further notice


Due to unforeseen circumstances, both our mobility equipment shop and customer advice centre at Mayfield Road in Dunstable will be closed until further notice. 

We are open by email and phone

However, our customer service team remain available for any questions or support, contactable either by email or phone.

Email: or call: 01582 470900

If you need to speak to our team in person, please contact our team to arrange an appointment.

We apologise for any inconvenience caused.

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