Free training courses for unpaid carers, Personal Assistants and employers

Our Care Academy is a popular place for unpaid carers and PAs to study vital care skills

Since 2017 the Care Academy has helped many hundreds of people improve their care skills and raise the level of service they provide.

Work towards the Care Certificate

Many of our training modules support the underpinning knowledge required to achieve the Care Certificate.

There is also training available for people who employ someone to help manage their care needs. This is to ensure they recognise their roles and responsibilities as an employer, to help maintain a positive relationship with their carer or Personal Assistant.

Join us for face-to-face or online training

Between January and March, we will be delivering training for Personal Assistants and unpaid carers from our training centre in Dunstable:

  • All individual workshops work towards the underpinning knowledge of the Care Certificate standards
  • All workshops will take place face-to-face at our training centre in Dunstable. Our Dunstable training centre is based on Mayfield Road, LU5 4AP (along the row of shops, next to the newsagents)
  • Face-to-face sessions will be subject to any government restrictions that may be in place
  • However, all training workshops can be accessed online by using our various online training methods, should you prefer online learning. You can join our live workshops as a live webinar from the comfort of your own home (e.g. Microsoft Teams) or you can sign up to our online training platform Teachable. This will allow you to access the materials and complete all training in your own time and at your convenience
  • Workshops will take place between the weeks commencing the 17th January and 7th March 2022
  • Workshop time slots will be the same time each week, 9:30am to 12:30pm and 1:30pm to 4:30pm
  • See the full schedule below for exact days and times for each individual workshop

Please call us on 01582 470900 or email us to find out more.


Full schedule of workshops

See below the full schedule and details of each individual workshop. Scroll further down for a description of each workshop and further information.

Thursday 20th January

  • 9:30am to 12:30pm – Handling Information
  • 1:30pm to 4:30pm – Understanding Your Role

Thursday 27th January

  • 9:30am to 12:30pm – Duty of Care
  • 1:30pm to 4:30pm – Communication

Thursday 3rd February

  • 9:30am to 12:30pm – Infection, Prevention and Control
  • 1:30pm to 4:30pm – Safeguarding

Thursday 10th February

  • 9:30am to 12:30pm – Disability Awareness
  • 1:30pm to 4:30pm – Working in a Person-Centred Way

Thursday 17th February

  • 9:30am to 12:30pm – Health and Safety
  • 1:30pm to 4:30pm – Privacy and Dignity

Thursday 24th February

  • 9:30am to 12:30pm – Mental Health Awareness
  • 1:30pm to 4:30pm – Personal Development

Thursday 3rd March

  • 9:30am to 12:30pm – Dementia Awareness
  • 12:30pm to 4:30pm – Equality and Diversity

Thursday 10th March

  • 9:30am to 12:30pm – Fluids and Nutrition
  • 1:30pm to 4:30pm – Disability Awareness
Our live training workshops will continue until the end of May 2022. Our website will be updated very soon, so please do contact us if you wish to find out what training will be available earlier.
Outreach Service introduced

Read details about our courses

Here is a full description of our courses for unpaid carers and Personal Assistants.

Modules shown with an asterisk (*) support the underpinning knowledge required to achieve the Care Certificate.

Mental health awareness*

This introductory workshop will improve your knowledge and help you understand the needs and experiences of people with mental health conditions. You will understand the importance of promoting positive health and wellbeing and explore any adjustments required.

Dementia awareness*

This course will help you to raise awareness of the needs and experiences of people with dementia, and how to best support them.

Emergency first aid*

Our accredited First Aid course will give you practical basic life support training that meets the UK Resuscitation Council guidelines.

Health and safety*

This course will help you to understand your responsibilities relating to health and safety in a work setting. You will learn about policies and procedures, accidents and illness, risk assessments, moving and assisting safely, medication, hazardous substances, fire safety and stress.

Handling information*

This course will help you to understand best practice and legislations regarding the recording, storing and sharing of secure information.

Safeguarding adults*

This course will help you to develop an understanding of safeguarding adults and the key principles. You will explore how to reduce the likelihood of abuse and how to respond to suspected or disclosed abuse.

Infection, prevention and control*

In this course we will explore the main ways an infection can enter the body and discuss effective hygiene. We will look at common types of personal protective clothing, equipment and procedures. You will be able to explain the principles of safe handling of linen and clinical waste.

Understand your role*

This course will support you to understand your role within the health and social care sector. You will provide evidence of understanding your role and work in ways that have been agreed between you and the person you care for. You will also understand working relationships and how to work with others.

Personal development*

An interactive course designed to support you develop a personal development plan. You will develop your personal knowledge, skills and understanding of continuous professional development.

Duty of care*

Learn how duty of care contributes to safe practice. Understand the support available for addressing dilemmas that may arise including comments, complaints, incidents, errors and near misses.

Equality and diversity*

Raise awareness of equality and diversity and the importance of working in an inclusive way.

Fluids and nutrition*

This workshop covers how people receiving care must have adequate nutrition and hydration, and how we can support them with that. This will help them to sustain life and good health and reduce the risks of malnutrition and dehydration. We will also discuss how people’s preferences and religious and cultural backgrounds, must be considered when providing food and drink.

Communication skills*

We will review the most important aspects of communication, and the varying methods of communication that you can use. We will consider non-verbal communication where people have difficulties communicating, for example if they’re living with dementia or a learning disability.

Privacy and dignity*

Learn about how you should always provide personalised care and support and put the individual at the centre of their care. An important part of this is enabling them to be as independent as possible by respecting their privacy and dignity.

Working in a person-centred way*

We will discuss the values which are important to a Personal Assistant for working in health and social care. We will assess how this can differ based on an individual’s life experience, considering factors such as childhood, environment, culture, religion and relationships.

Start a free online course now

If you would like to sign up today and work through our free online courses, then just complete these simple steps:

  • Click the link to the workshop you would like to complete, see below
  • Fill in your details
  • Continue to course
  • Work through each section and start your learning

Our most popular short online courses…

Simply click the links (or the photos) to get started, for free:

Dementia awareness

This course includes: Facts about dementia, warning signs, reducing the risk, early intervention, diagnosis, treatments and legislation for people with dementia.

Mental health awareness

This course includes: Common mental health problems, providing support, early detection and diagnosis, promoting positive attitudes, legislation, mental capacity, giving consent and an online tool to help assess mental health.

Safeguarding adults

This course includes: The principles of safeguarding adults, your responsibilities as a care worker, types of abuse and neglect, signs and indicators, protecting adults from abuse and neglect, Safeguarding Adults Reviews (SARs), promoting dignity and rights, person-centred care, multi-agency working, spotting signs of abuse or neglect and legislation.

Infection prevention and control

This course includes: Chain of infection, contamination, clothing, personal hygiene, good hand habits, Personal Protective Equipment (PPE), safe handling of waste and safe disposal of sharps.

Working in a person-centred way

This course includes: Person-centred values, working in a person-centred way, life history, wishes, preferences and needs, planning for the future, wellbeing, minimising discomfort and distress and maintaining identity and self-esteem.

Duty of care

This course includes: The importance of duty of care, passing on concerns, complaints, incidents, errors and near misses, legislation, managing conflict and coping with difficult situations.

Privacy and dignity

This course includes: Privacy and dignity in social care, making choices, mental Capacity Act 2005, risk assessment, supporting active participation and self care.

Email us to book your space on our free courses


Free courses for people who employ carers and PAs

See below our list of carefully designed training modules for individual employers of carers and Personal Assistants:

  • Employers support group
  • Direct Payment awareness
  • Pensions
  • Paying Staff
  • Data protection
  • Holidays and pay
  • Being an employer

All sessions will be delivered online via Microsoft Teams.

If you would like to start your training, contact us today and we can sign you up immediately.

Phone: 01582 470 900


We will contact you as soon as possible to discuss your eligibility, and to ensure you are enquiring for the correct programme for your needs.                    

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