Self Directed Support

Direct Payments support

Due to government guidelines, the Direct Payments Finance Team are currently working from home.

Please continue to submit your timesheets to or via your Openspace portal.  

If you are unable to submit electronically, you are welcome to post your timesheet to:

The Disability Resource Centre
Room 1
The Rufus Centre
Steppingley Road
MK45 1AH

Please be aware, that if you choose to submit by post during lockdown there may be a slight delay in processing in your timesheet.

If you need any help or have any further questions, please contact out Finance Helpdesk on 01582 470 900.

Letters from HMRC

If you have recently received a letter from HMRC please contact us on 01582 470900 alternatively email a copy of the letter to

When we receive your email (or after our telephone conversation) we’ll provide you with full details of the process follow.

‘Direct Payments’ or ‘Self directed support’ or ‘Personalisation’ is about people being in control of the care, support and services they receive.

We can help you get started and answer your questions along the way.

Our support advisors will discuss your needs and requirements of what your care and support should look like. They help with recruiting care staff, planning and training and how to manage the accounts.

Email us to arrange an appointment or call the team on 01582 470900.

Free exercise classes and equipment

Free exercise classes, free exercise equipment hire and free tablet computer hire for Bedfordshire and Luton residents only. We are breaking down the barriers to exercising at home and launching an exciting package of support to help people exercise safely at home…

Our newsletters…

Read all our latest newsletters and emails full of events, news and all the ways we help disabled people and carers every week of the year…

Jargon buster

Jargon buster

Try the award winning, plain English, jargon buster. It’s easy to use and gives simple explanations to many words and phrases.

What is self directed support

What is self directed support?

Learn all about our self directed support service, all the many benefits and how we can help you to gain more control of the care and support you need.

Success stories

Success stories

Read how we helped Anna filling in forms, Peter to employ a personal assistant, Mrs Bartool to care for her daughter and more. These personal stories will give you an idea of how we can help you.

Self funders

Self funders

We offer self directed support services for self-funders too. Helping people best use their own resources without them having to do more of the administration tasks than they feel happy with. We can do as much or as little as you want and you can choose extra services at any time.

social media

See us on Facebook and Twitter

We are always posting lots of useful videos, stories, links, jobs, tips, campaigns, advice and photos to our Facebook and Twitter pages. Come and join our many fans and followers.

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