Self Directed Support

Direct Payments support

IMPORTANT: 24th March 2020 – Following the direction issued from the Government on 23rd March 2020 we are currently in the process of making sure that our staff have a safe place to work away from the office. 

Our prime aim is continuity of service, however, whilst we are transitioning to a new way of working there is a possibility that there may be a delay in processing your pay or making payment.  Please bear with us and be assured that we are doing our very best to get all of our payments out on time. If you have any queries or concerns please do not hesitate contact us


19th March 2020 – Please read the coronavirus update we have published and sent to all our clients and PAs who we support with Direct Payments: Download the update here

See our announcement about closing our centre in Dunstable to protect staff and visitors.

Read our page of useful links to reliable information for older people and vulnerable people.

‘Direct Payments’ or ‘Self directed support’ or ‘Personalisation’ is about people being in control of the care, support and services they receive.

We can help you get started and answer your questions along the way.

Our support advisors will discuss your needs and requirements of what your care and support should look like. They help with recruiting care staff, planning and training and how to manage the accounts.

Email us to arrange an appointment or call the team on 01582 470900.

This course changed my life

New PA induction training

We are just starting a brand new training programme for Personal Assistants (PAs) in care, helping both new and established PAs to get the most out of their rewarding role.

Jargon buster

Jargon buster

Try the award winning, plain English, jargon buster. It’s easy to use and gives simple explanations to many words and phrases.

What is self directed support

What is self directed support?

Learn all about our self directed support service, all the many benefits and how we can help you to gain more control of the care and support you need.

Success stories

Success stories

Read how we helped Anna filling in forms, Peter to employ a personal assistant, Mrs Bartool to care for her daughter and more. These personal stories will give you an idea of how we can help you.

Self funders

Self funders

We offer self directed support services for self-funders too. Helping people best use their own resources without them having to do more of the administration tasks than they feel happy with. We can do as much or as little as you want and you can choose extra services at any time.

social media

See us on Facebook and Twitter

We are always posting lots of useful videos, stories, links, jobs, tips, campaigns, advice and photos to our Facebook and Twitter pages. Come and join our many fans and followers.

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