Direct Payments support
IMPORTANT: 23rd September 2020 – We are investigating the HMRC notifications issue
We have become aware that a small number of our Direct Payments clients (employers) may have
received notifications from HMRC regarding penalty notices for late filing of PAYE returns. We are actively engaged with HMRC in investigating why they are sending out these notifications at this
If you receive a notification, please contact our Direct Payments Finance team immediately
who will advise you further.
Direct Payments Finance Department
23 September 2020
Update 19th May 2020
Since 23rd March 2020 all of our Direct Payments finance staff have been working from home.
As well as having a new ‘location’ to work from, the Direct Payments finance team have been undergoing some exciting changes to improve the payroll and payments processes. This includes moving to a new payroll system which will allow you to have your own portal to view your payslips both current and historical. If you haven’t provided us with your email address already drop us a message at email@example.com and we can send you the link to your portal once it’s up and running.
We shall update you in due course as the system goes live, but in the meantime you can help us by continuing to submit your timesheets and timesheet queries to us at firstname.lastname@example.org.
Please be aware that if you choose to send the timesheets in via post, there may be a delay in processing.
We’d like to thank you for your patience whilst we are trying to adapt to a new way of working. If you have any questions or queries, please email the finance team at email@example.com
‘Direct Payments’ or ‘Self directed support’ or ‘Personalisation’ is about people being in control of the care, support and services they receive.
We can help you get started and answer your questions along the way.
Our support advisors will discuss your needs and requirements of what your care and support should look like. They help with recruiting care staff, planning and training and how to manage the accounts.
The Best of Me programme is a series of free online lessons for Bedfordshire residents to help improve your health, confidence & wellbeing. We design our online programmes to include regular virtual meetups, with fellow course participants and your tutor. 1-2-1 contact with your tutor is encouraged via phone, email and online video chat.
See the latest government guidance for PAs and individual employers with information on PPE, shielding, Covid-19 testing for PAs, new guidelines for DBS checks, PA recruitment, coronavirus training and many more useful links.
Our Direct Payments support team have answered your frequently asked questions (FAQs) about the coronavirus crisis.
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Please read our special notice about timesheets and deadlines for December.
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