Direct Payments support
IMPORTANT: 19th May 2020
Since 23rd March 2020 all of our Direct Payments finance staff have been working from home.
As well as having a new ‘location’ to work from, the Direct Payments finance team have been undergoing some exciting changes to improve the payroll and payments processes. This includes moving to a new payroll system which will allow you to have your own portal to view your payslips both current and historical. If you haven’t provided us with your email address already drop us a message at firstname.lastname@example.org and we can send you the link to your portal once it’s up and running.
We shall update you in due course as the system goes live, but in the meantime you can help us by continuing to submit your timesheets and timesheet queries to us at email@example.com.
Please be aware that if you choose to send the timesheets in via post, there may be a delay in processing.
We’d like to thank you for your patience whilst we are trying to adapt to a new way of working. If you have any questions or queries, please email the finance team at firstname.lastname@example.org
‘Direct Payments’ or ‘Self directed support’ or ‘Personalisation’ is about people being in control of the care, support and services they receive.
We can help you get started and answer your questions along the way.
Our support advisors will discuss your needs and requirements of what your care and support should look like. They help with recruiting care staff, planning and training and how to manage the accounts.
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Our Direct Payments support team have answered your frequently asked questions (FAQs) about the coronavirus crisis.
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Here is the latest email from our CEO that describes the work we are doing to help people during the coronavirus crisis.
Here are some useful links to websites with trustworthy and practical information for PAs and employers during the coronavirus crisis.
Please read our special notice about timesheets and deadlines for December.
We have partnered with CarePair to help Personal Assistants and carers find jobs and for employers to find carers or PAs.
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Learn all about our self directed support service, all the many benefits and how we can help you to gain more control of the care and support you need.
Read how we helped Anna filling in forms, Peter to employ a personal assistant, Mrs Bartool to care for her daughter and more. These personal stories will give you an idea of how we can help you.
We offer self directed support services for self-funders too. Helping people best use their own resources without them having to do more of the administration tasks than they feel happy with. We can do as much or as little as you want and you can choose extra services at any time.
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