Self Directed Support

Direct Payments support

Luton Direct Payment 2021 update

Here is an important message about our Direct Payment services:

“The Direct Payment services you receive from us will not be stopping and they will remain completely available to you.

As of April 2021, the process in which payments for these services are made may be subject to change in some areas.

We will confirm the exact process and provide you with more information on how these changes may affect you as soon as possible.”

If you have any questions then please email us or call the team on 01582 470900.

Due to government guidelines, the Direct Payments Finance Team are currently working from home.

Please continue to submit your timesheets to or via your Openspace portal.  

If you are unable to submit electronically, you are welcome to post your timesheet to:

The Disability Resource Centre
Room 1
The Rufus Centre
Steppingley Road
MK45 1AH

Please be aware, that if you choose to submit by post during lockdown there may be a slight delay in processing in your timesheet.

If you need any help or have any further questions, please contact out Finance Helpdesk on 01582 470 900.

‘Direct Payments’ or ‘Self directed support’ or ‘Personalisation’ is about people being in control of the care, support and services they receive.

We can help you get started and answer your questions along the way.

Our support advisors will discuss your needs and requirements of what your care and support should look like. They help with recruiting care staff, planning and training and how to manage the accounts.

Email us to arrange an appointment or call the team on 01582 470900.

Jargon buster

Jargon buster

Try the award winning, plain English, jargon buster. It’s easy to use and gives simple explanations to many words and phrases.

What is self directed support

What is self directed support?

Learn all about our self directed support service, all the many benefits and how we can help you to gain more control of the care and support you need.

Success stories

Success stories

Read how we helped Anna filling in forms, Peter to employ a personal assistant, Mrs Bartool to care for her daughter and more. These personal stories will give you an idea of how we can help you.

Self funders

Self funders

We offer direct payment support services for self-funders too. Helping people best use their own resources without them having to do more of the administration tasks than they feel happy with. We can do as much or as little as you want and you can choose extra services at any time.

social media

See us on Facebook and Twitter

We are always posting lots of useful videos, stories, links, jobs, tips, campaigns, advice and photos to our Facebook and Twitter pages. Come and join our many fans and followers.

Skip to content