Position title: Information Assistant and SDS Support Worker
Reporting to: Operations Manager
Hours: 22.5 hours per week
Contract: Permanent
Salary: £27,107.00 Full time equivalent
Start date: Immediate start

Are you a people person with excellent organisational skills?

The Disability Resource Centre is currently looking for an Information and Support worker to provide information and support to our service-users and Self-Directed Support team.

Your main duties will include, but are not limited to:

Self-Directed Support

 Provide a point of contact for support queries
 Provide end to end support for clients with their Personal Budgets
 Ensure all clients receive appropriate information, advice and support
 Induct new service-users
 Monitor budget set up and Personal Assistant recruitment progress
 Provide support for clients with all aspects of recruitment, payroll and the responsibilities of being an employer
 Assist clients in identifying alternative service providers capable of meeting their assessed needs
 Ensure the quality of support provided is maintained and developed
 Assist in providing training about Direct Payments and Personal Health Budgets
 Liaise with finance team around financial queries.
 Liaise with internal and external teams to meet the wider needs of the client

Information

 Providing service-users with information and advice on a range of issues including, caring, welfare benefits and disability issues
 Provide the first-line support through our contact centre, include face to face, phone, and web enquiries
 Carrying out necessary research to obtain information, using appropriate media/systems and liaising with other agencies as necessary to fulfil the inquiry
 Referring service users to other Disability Resource Centre services as appropriate
 Liaising with other information and advice providers both nationally and locally
 Assist with the hiring out of disability equipment such as wheelchairs, offering advice and guidance on suitability to meet users’ needs

Data Management

 Adhere to Data protection, data retention, GDPR, and Freedom of information
requirements

Other

 Undertake other tasks and responsibilities appropriate to the role
 Always comply with the DRC confidentiality and data protection policy

Skills

 Strong organisational skills
 Good IT skills including Word, Excel, CRM
 Good verbal and written skills, including presentations and letter writing
 The ability to communicate appropriately at all levels
 A proactive attitude
 At least 1 years’ experience of working in social care/health/community sector
 At least 1 years’ experience in supporting a caseload of people facing barriers to independence
 Ability to work autonomously and as part of a team

To apply

Please submit your CV and cover letter to jobs@drcbeds.org.uk

The Disability Resource Centre welcomes job applications from disabled people, carers, or those with an interest in disability issues.

The Disability Resource Centre operates a Guaranteed Interview Scheme for any person with a disability who meets the essential criteria of the Job Profile.